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:	post by DeRtOxIa at 2006-11-03 15:32:41

I used to have t-mobile. i fucking hated it. got no signal at my house or anywhere around it. one day they shut off my service. when i called they said it was a social security number problem. Turns out, somehow at some point in time someone typed my social security number in wrong and reversed 2 of the numbers. They had all these crazy hoops i had to jump through to prove i was who i was and that it was my account. Even though it was obvious it was my SSN. I went to the t-mobile store and the fucking employees were all helpless. The manager came out and actually gave ME a hard time. They told me that I had to call their fraud department. I used one of their display phones to call and they completely flipped out and cut me off when i had been waiting on hold for 15 minutes. I told them that i was completely unhappy and was going to be going to cingular. All the sudden they were all my buddies trying to explain to me how perfect they were. Still none of them helped me with my social security number problem. They made me sit through this whole speech while i told them "Im cancelling" over and over again.

actually it started to get funny when i was messing with the guy. He was reading this canned speech thing and told me "You have to listen to this or we won't cancell your account". So i started writing on his printer paper things like "Doesn't about anything you have to say" with an arrow pointed to me. Finnally he cancelled my account. I was in the store for a good 3 hours.

I went directly to Cingular. 15 minutes later i had a phone picked out and a plan all set up. They let me choose my own phone number and the guy set everything up for me. My phone was free and he gave me a credit to my account for the first month. The signal is perfect. I have to work hard to find any place where i don't get reception. I always have 5 bars and even when i only have 1 the calls still sound fine.

Im sure my case is one in a million but the way t-mobile handled my problem makes me think they are very unprofessional and a big hassle. Cingular has been amazing.

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